PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Our shipping policy
Citykruiser makes every effort to ship all orders within 1-2 business days of purchase, Monday to Friday, or according to availability of the item. Normally any orders placed before 3PM PST will be shipped the same day. Once your order has been shipped, we can not cancel your order. Please read our return policy.
If the shipping address on your order is incorrect or incomplete (including apartment or suite number), your credit card will be charged an additional $15.00 for an address correction once the order has shipped. This is the amount that shipping company charges us to make an address correction.
Under the following situation, you need to repay the full amount of shipping and handling charge: 1)the shipping company attempts to deliver the item for several times and because you did not pick up the package or sign the package or refuse to receive the package, and causes the item bounced back to us. 2)if you need to change your shipping address after you placed the order, no matter we shipped the item or not.
Refused, unclaimed, or undeliverable orders will be charged a 20% re-stocking fee, in addition to all applicable credit card fees and any related fees.
How long will it take to receive my order?
We ship all orders within 1-2 business days of receiving your order unless the item is out of stock. Orders placed over the weekends will be shipped the following Monday. Once you order has been processed and shipped, it takes approximately 3-5 business days for delivery. For P.O. Box, AFO/APO/FPO and international order, the delivery time may takes longer, please contact us to estimate the shipping time.
Shipping to P.O.Box, AFO/APO/FPO or international?
Yes, but for specific items only, please contact us at email@example.com to shipping and handling charge. For P.O. Box, AFO/APO/FPO and international order, the delivery time may takes longer, please contact us to estimate the shipping time.
Our return policy
Your shopping experience at Citykruiser is guaranteed to be a pleasant experience. All Shipping and Handling fee is not refundable in any case. We will not accept any item that has been used or damaged. Although, we check all our merchandises for any defects or damage prior to shipment, it is the buyer's responsibility to check the merchandise(s) as well to make sure for any defects. All defect must be reported to us within time specified in our return policy after you receive your order. If your order had free shipping, full shipping charges will be re-applied if you return your order or part of it that make your total less than $95.00. We will not accept any claim for damage, defect, or return after the two (2) days period is over. No exceptions! All returned item are subject to 20% Restocking Fee.
Clearance items and sale items are not included in this return policy and are non-refundable. All sales are final for international orders, we will not accept any returns or exchanges for these orders.
Items that are to be returned, must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us. Please note that you must first contact us to get a RMA# before returning the package. Once we received your return, your credit card will be credited within 30 business days.
Any free shipping or promotional discounts will be voided and the full amount will be re-applied. Please read promotion disclaimer for more information.
If you received the wrong item, we will send you the correct item and the initial & return shipping fee will be waived.
We suggest that all items be returned to us by a shipping method in which you can get a tracking or delivery confirmation number. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us.
Receiving wrong product.
WRONG ITEMS SHIPPED? In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please contact us at firstname.lastname@example.org within two (2) days from the date you receive the shipment. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts.
The time to money back in case of a return
A charge back will typically show up on your credit card account within 10 business days of the charge back being issued. This amount does not always show up on the next credit card statement you receive, depending on your credit card company's billing cycle. If the charge back does not appear on your statement, call your credit card company to verify the amount has been applied to your account.